Image review

Support handles routine image checks and sends cases that need an admin decision to a separate queue.

Work through one support queue

Support sees pending gift-card and precious-metals checks together.

Escalate to Admin passes the case on without approving or rejecting the image.

After escalation, the next check opens automatically so support can keep working.

Admins see the cases passed to them in Escalated Image Reviews. Routine checks stay with support.